IT Support services:
Support Activities include:
Level 1
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Installation and configuration of workstation software;
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Hardware and software workstation maintenance;
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Peripherals maintenance;
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Network hardware maintenance;
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IT helpdesk for users;
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ICT vendor management (not related to IT Consultancy).
Support Activities include:
Level 2
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Installation and configuration of server software;
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Hardware and software server maintenance;
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Installation, configuration and administration of LAN, WAN, VPN networks etc.;
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Installation, configuration and management of communications and collaboration solutions.
Systems Architect includes:
Level 3
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Leads the design and review processes for new implementation projects including all infrastructures network, security, VoIP systems, servers, services, databases, etc;
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Performs analysis for existing systems to ensure they offer adequate security and are effectively meeting the needs of the organization;
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Performs redesign of existing infrastructure network, security, systems and services, creates detailed plans for the integration of new systems architecture into existing infrastructure;